Shipping policy
Shipping Policy
At Noni Nectar, we want your wellness products to reach you as quickly and safely as possible. Please review our shipping terms below.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates
Shipping rates are calculated at checkout based on your delivery destination and order weight. Orders over $99 AUD qualify for free shipping.
3. Delivery Estimates
Delivery times vary depending on your location and are estimates only, not guarantees:
- Australia: 3–7 business days after dispatch.
- International: 7–21 business days after dispatch, depending on destination and customs processing.
We currently ship to Australia, New Zealand, the United States, Canada, the United Kingdom, and select countries across Europe, Asia and the Middle East.
4. Customs, Duties and Taxes
International orders may be subject to customs fees, import duties or taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
5. Order Tracking
Once your order ships, you'll receive a tracking link by email. If you haven't received tracking information within 2 business days of placing your order, please contact us.
6. Lost or Delayed Shipments
We are not liable for delays caused by shipping carriers, customs processing, or other events outside our control. If your order appears lost or significantly delayed, please contact us and we will assist in locating it with the carrier.
7. Contact Information
- Email: noninectar@proton.me
- Phone: +61 412 948 712
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
- Mailing Address: Doriemus Avenue, Menangle Park NSW 2563, Australia