Refund policy

At Noni Nectar, we prioritize the health and safety of our customers. Due to the nature of our products, we adhere to the following policy regarding returns and refunds:

1. Consumable Wellness Products

Due to strict safety and hygiene regulations, consumable wellness products—including food, beverages, and supplements—cannot be returned or exchanged once opened.

2. Damaged, Defective, or Not-as-Described Items

If your item arrives damaged, defective, or not as described, we are committed to making it right. To be eligible for a replacement or refund, please follow these steps:

  • Notification Window: Please contact us within 48 hours of delivery.

  • Required Evidence: You must provide clear photos of the product and the original packaging to help us assess the issue.

  • Resolution: Once we have reviewed the details, we will offer a replacement or a refund where appropriate.

3. Change-of-Mind Returns

Please shop carefully, as we do not accept change-of-mind returns or exchanges for any food, beverage, or supplement products.

4. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5. Contact Information

To report a damaged item or for any further questions regarding our policy, please reach out to our team:

  • Email: noninectar@proton.me

  • Phone: +61412948712

  • Address: 39 Doriemus Avenue, Menangle Park NSW 2563, Australia